Start with the retry the app offers you. When a scene cannot finish, the failure shows up in your notifications with the property name, and the tour gives you a retry on that scene. The first retry is free, and it resolves most cases without anyone needing to get involved.
If the retry does not fix it, or if the tour is technically complete but the result is not usable, reach us through the contact form and choose Support. Include the property address and roughly when you generated it.
We will look at the render and tell you what happened. When the cause is on our side we return the credits to your balance, and the return appears in your Credit Activity.
Avenue 510 is committed to delivering quality. If the platform produces something that does not meet our standards, we will make it right.